privacy policy

Privacy Policy – Tula

Last Updated: 01 November 2025

This Privacy Policy describes how Tula (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from www.tula-tula.com (the “Site”).

By using our Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Personal Information

When you shop on our fashion e-commerce Site or create an account, we may collect:

  • Full Name

  • Email Address

  • Phone Number

  • Billing and Shipping Address

  • Order history and preferences

  • Payment information (processed securely by third-party providers)

B. Automatically Collected Information

When you browse the Site, we automatically collect:

  • IP address

  • Device type, browser type, and operating system

  • Pages viewed, products clicked, and time spent on the Site

  • Cookies and similar tracking technologies

C. Fashion & Fit Preferences (Optional)

To improve your shopping experience, you may choose to share:

  • Size preferences

  • Style preferences

  • Wishlist items

This information helps us provide better recommendations and personalized offers.

2. How We Use Your Information

We use your information to:

  • Process and deliver your fashion orders

  • Communicate order confirmations, shipping updates, and customer support messages

  • Personalize your shopping experience with product suggestions

  • Send promotional emails or updates (only with your consent)

  • Improve the Site’s functionality, design, and product offerings

  • Prevent fraud and protect the security of your information

  • Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal data.

We only share your information with trusted partners:

A. Service Providers

  • Payment processors

  • Shipping and logistics companies

  • Email and marketing platforms

  • Website hosting providers

  • Analytics and advertising tools (Google Analytics, Meta Pixel, etc.)

These partners use your information solely to provide services on our behalf.

B. Legal Requirements

We may disclose information if required to comply with:

  • Applicable laws

  • Court orders

  • Fraud investigations

  • Government authority requests

4. Data Retention

We retain your data only as long as necessary to:

  • Complete your orders

  • Provide ongoing support

  • Improve the fashion experience we offer

  • Meet legal and accounting requirements

You may request deletion of your data at any time (see Section 9).

5. Data Security

We implement strong security measures, including:

  • SSL encryption

  • Secure payment processing

  • Limited internal access to personal data

  • Continuous monitoring for vulnerabilities

While we take your privacy seriously, no online platform can guarantee 100% security.

6. Payments

All payments made on www.tula-tula.com are processed through secure third-party providers such as Stripe, PayPal, or similar.

We do not store full credit card details.

7. Cookies & Tracking Technologies

We use cookies to:

  • Keep items in your cart

  • Enable secure login

  • Remember size and style preferences

  • Analyze Site performance

  • Display personalized ads and recommendations

You may disable cookies in your browser settings, but some features may not function properly.

8. Minors

The Site is not intended for individuals under 16 years of age.

We do not knowingly collect personal information from minors.

9. Your Rights

Depending on your location (GDPR, CCPA, etc.), you may have the right to:

  • Access your personal data

  • Correct or update inaccurate information

  • Request deletion (“right to be forgotten”)

  • Object to data processing

  • Withdraw marketing consent

  • Request a copy of your data

To exercise your rights, contact us at:

📩 Hey@tula-tula.com

10. International Data Transfers

Your data may be transferred and stored outside your country of residence.

We ensure that such transfers comply with applicable privacy regulations.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Updates will be posted on this page with a new “Last Updated” date.

12. Contact Us

For privacy questions or requests, contact us:

Tula

Email: Hey@tula-tula.com

Website: www.tula-tula.com